Cancellation, Refund & Rescheduling Policy

At Kona Mantas, we're committed to providing a safe, memorable, and enjoyable ocean adventure! We understand that travel plans can change, and we strive to be as accommodating as possible while maintaining fair and consistent policies for all our guests.

Please review the following information before booking your experience.

Cancellations & Refunds

Cancellations Made at Least 48 Hours Before Departure
Guests are eligible for a full refund when cancellation requests are received at least 48 hours before their scheduled tour departure. This applies to all reservations, including standard-rate, discounted, and promotional bookings.
Cancellations Made Less Than 48 Hours Before Departure
Reservations canceled within 48 hours of departure are nonrefundable. However, if we're able to refill your canceled seats, we may offer a refund for the seats successfully rebooked.
No-Shows & Missed Departures
Guests who fail to arrive or miss their scheduled departure are not eligible for refunds or complimentary rescheduling.
We encourage guests to contact us as early as possible if their plans change.

Rescheduling Your Reservation
We understand that unexpected changes happen, and we're happy to help whenever possible!

• Rescheduling requests must be submitted at least 48 hours before your scheduled departure.

• All date and time changes are subject to availability.

• Requests received within 48 hours of departure may not be accommodated and remain subject to our cancellation policy.

• Guests are responsible for reviewing their updated reservation details and arriving at the correct check-in location on time.

Please contact our reservations team as soon as you know your plans may change so we can explore available options.
 

Minimum Tour Capacity & Reservation Changes

Kona Mantas requires a minimum of three guests per scheduled departure. To maintain efficient operations and provide the best possible experience, we reserve the right to adjust, consolidate, or cancel departures that do not meet our minimum capacity requirements.

Requests to change tour dates, departure times, or party sizes are subject to availability, operational scheduling, and minimum capacity considerations.

Rescheduling requests made within 48 hours of departure, including same-day requests and late arrivals, are not guaranteed. Any exceptions are considered on a case-by-case basis and remain at the sole discretion of Kona Mantas.

Availability on another departure does not guarantee approval of a transfer or rescheduling request.

Guests who cancel within 48 hours of their scheduled departure or fail to arrive on time remain subject to our cancellation and no-show policies.

If Kona Mantas cancels a departure due to insufficient bookings, affected guests will be offered an alternative available departure or a full refund.

We appreciate your understanding and flexibility as a small, locally owned tour operator.

Our Manta Ray Sighting Guarantee
Manta rays are wild animals, and although we're fortunate to experience an exceptionally high sighting success rate, their presence can never be guaranteed.
In the rare event that no manta rays appear during your tour, we offer the following re-ride options:
Standard-Rate Reservations
Guests who booked at our standard published rates are eligible for our complimentary Manta Guarantee.
You may reschedule for another available departure or receive a lifetime re-ride credit for a future visit. Lifetime credits may also be transferred to a friend or family member.
Discounted & Promotional Reservations
Guests who booked using a discount, promotional offer, or reduced ticket rate are welcome to return for another opportunity to see the manta rays with a $25 per-person re-ride fee.
Additional Manta Guarantee Conditions

• Re-rides are subject to availability.

• Optional equipment rentals, including wetsuits, cameras, and specialty equipment, are not included in complimentary re-rides and may be charged again.

• Re-ride eligibility applies when no manta rays are sighted during the tour, not when sightings are fewer, shorter, or different from expected.

• Refunds are not issued solely because manta rays do not appear.

We genuinely want every guest to experience the magic of Kona's manta rays and will do our best to help you return!

Weather, Ocean Conditions & Operator Cancellations
Your safety is always our highest priority.
While light rain and normal ocean conditions generally do not prevent us from operating, tours may be canceled due to unsafe weather, excessive swell, poor visibility, water-quality concerns, mechanical issues, or other circumstances affecting safe operations.
If Kona Mantas cancels your tour, you'll be offered:

• The opportunity to reschedule to another available departure.

• A full refund if rescheduling isn't possible or doesn't work with your travel plans.

Our captain and operations team make the final determination regarding safe operating conditions.
Please note that guest-initiated cancellations remain subject to our standard 48-hour cancellation policy.
 

Minimum Guest Requirement

To provide a safe, enjoyable, and sustainable small-group experience, Kona Mantas requires a minimum of three booked guests per tour for departure.

If a scheduled tour does not meet this minimum, we may need to consolidate departures, offer an alternative tour time or date, or cancel the tour.

Should your reservation be affected, our reservations team will contact you as soon as possible to discuss available options. If an alternative departure does not work with your schedule, you will receive a full refund.

We appreciate your flexibility and understanding as a small, locally owned tour operator!

Promotions, Discounts & Pricing Adjustments
We love offering special promotions and opportunities for guests to experience Kona's manta rays!
However, promotional pricing applies only to eligible reservations made during the advertised promotional period.

• Discounts cannot be applied retroactively to existing reservations.

• Refunds, credits, or price adjustments are not issued for promotions advertised after a reservation has been confirmed.

• Reservations canceled and subsequently rebooked to obtain a newly advertised promotion may be subject to our full standard rates.

• Promotional offers cannot be combined unless specifically stated.

We appreciate your understanding as we work to keep our promotions fair and consistent for everyone.

Check-In, Late Arrivals & Missed Tours
To keep our tours running smoothly, guests must follow the check-in instructions and arrival times provided in their reservation confirmation.
Our check-in process includes specific instructions for your designated meeting location and arrival at Keauhou Harbor.
Please review all confirmation emails carefully, allow sufficient travel and parking time, and arrive promptly.
Late arrivals who miss their scheduled departure are considered no-shows and are nonrefundable.
If you're having difficulty locating your check-in point, please contact our team as soon as possible using the information provided in your confirmation email.

Contacting Our Reservations Team
Need assistance with your reservation? We're happy to help!
Office Hours: Monday–Saturday, 9:00 AM–4:00 PM Hawaiʻi Standard Time.
Our office is closed on Sundays, although scheduled tours may still operate.
Emails and reservation inquiries are monitored during regular office hours, not 24 hours a day. Requests received outside office hours will be reviewed when our office reopens.
For cancellation and rescheduling requests, please contact us as early as possible.
Mahalo for choosing Kona Mantas!
As a small, locally owned business, we sincerely appreciate your support, understanding, and cooperation. We look forward to sharing an unforgettable manta ray experience with you!